Activation management
& Alerts
Time to use all feedback and insights to optimize the customer experience and employee experience. For this, Groo uses the organization and the employee loop.
The Employee loop
The employee loop immediately turns a negative customer experience into a positive customer experience. This also applies to the feedback from employees: HR and managers can operate immediately.
The organization loop
The organizational loop is focused on ‘stacked’ customer and employee feedback. The most important insights are determined based on data and organizational improvements for the long term are implemented. It is also possible for managers to have controlled actions carried out by their employees to improve the performance of the team. This is called the Closed feedback loop.
The Employee loop
The employee loop immediately turns a negative customer experience into a positive customer experience. This also applies to the feedback from employees: HR and managers can operate immediately.
The organization loop
The organizational loop is focused on ‘stacked’ customer and employee feedback. The most important insights are determined based on data and organizational improvements for the long term are implemented. It is also possible for managers to have controlled actions carried out by their employees to improve the performance of the team. This is called the Closed feedback loop.